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Standardising service levels

Standardising service levels

Anenta have held a long-standing managing agent contract with NHS England for services in North London resulting in savings of over £1.8m in the first 16 months of the contract term rising to £3.2 within 24 months.

Although Anenta were successful in the bid for the whole of London activity, NHS England determined that Anenta would be better placed focusing on the major contractual issues in the North of London.

North London had, over many years, developed many financial and compliance issues with the multiple contracts it held with a variety of waste contractors. These issues were compounded by the fact that the associated waste producers (1842 locations) utilised the NHS contracts for services that were not due under The Premises Cost Directions.

Anenta’s engagement with all stakeholders over the course of the first 7 months of the contract proved invaluable in determining the scale of the issues across a variety of stakeholders including LPC’s and LMC’s. The engagement took the form of issuing feedback forms, running seminars and attending multiple LPC meetings, Pan London LPC meetings and various LMC events.

Best practice became a hot topic across all waste producers, as there was a clear lack of understanding in issues such as packaging requirements and segregation as classified in Safe Management of Healthcare Waste v.2 and the advise given by waste contractors. This advise from the waste contractors was identified as being self serving and potentially raising significant conflict of interests concerns.

Anenta’s solution was to developed a simple mechanism to communicate best practice and answers to frequently asked questions while monitoring the change from data provided by the waste contractors.

Anenta provided clear and legally sound advice in the form of an efficiency campaign, to all waste producers to standardise the ‘clinical’ waste types and packaging utilised. This quick and effective clarification saw a significant shift in the volume of bagged hazardous waste (yellow bag) to bagged potentially infectious (orange bag) which decreased costs by 40%.

Without having this engagement there was the risk that Anenta could have missed the opportunity by simply sticking to the terms of the waste contractors awarded contract