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Service Management

At the core of all Anenta services is our intuitive online waste management platform, which allows you to easily view and manage your site’s services. You can access specifications, including the number and types of bins, frequency of collections and a calendar showing deliveries and collections. You can also view and report service issues, including missed collections, rescheduling and ad-hoc collection requests, or the delivery of consumables.

Management of Existing Contracts

Regardless of the number of contracts or locations under your control, we can quickly bring these onto our management system providing you with rapid control over the day-to-day operations of your waste services. When contracts come up for renewal we are able to specify and procure your new contracts based on the solid information held within our systems.

Specifying and Procuring

To deliver you the perfect waste contract, we need to understand how your current contracts operate; both the good and the bad. If we already have your existing contract under management, we use our extensive and comprehensive system analytics to develop a new service specification that accurately reflects your use and requirements. If not, we utilise our substantial experience and analytical solutions to assess issues based on your existing invoices or bill backing data.

Centred on a solid understanding of your requirements, we source the right contract that will save you money, either by using our network of waste providers, or by accessing Public Sector Frameworks. All procurement is conducted under the strict guidance of your corporate financial instructions and budgetary limitations.

Operational Management

Consistent operational management is key to the success of delivering and implementing your waste contract cost-effectively. Our experience shows that unless you have robust systems in place to understand all the variables involved in delivering waste management services, it can quickly get out of hand.

That’s why we’ve developed our online management platform - Vector - which brings our clients, suppliers and other stakeholders to a single point of unified management. Through this platform, we ensure the delivery of the highest quality service from the chosen disposal provider, tracking and resolving service level failures while ensuring accountability at every level.

Financial Control

For each of your locations, the Anenta platform knows exactly what has been specified. It understands what should happen and when. Using this information, we validate the disposal provider’s invoices, making sure that you only pay for the services they deliver.

We track a range of KPIs and share these openly with our clients, providing complete transparency to the process. This removes any doubt as to when providers are succeeding or failing to deliver to the correct standard.

Analysing your detailed specification and comparing this to the actual usage data for each and every location, we are able to create detailed budgets. We also create what-if analysis helping you to manage risk, preparing for legislative change and future tendering as well as procurement.

Want to know more? Get in touch today.