Isabelle Gracia Regional Account Manager
An expert in customer and case management, Isabelle comes from a background as an investigator at the Financial Ombudsman Service. Here, she specialised in resolving financial disputes between businesses and consumers. With a particular focus on fraud complaints, Isabelle used her analytic skills to resolve disputes by reviewing individual cases, gathering relevant information, and applying financial laws and guidelines.
As Regional Accounts Manager at Anenta, Isabelle uses her vast client handling experience to assist ICBs in the London, South East and South West regions, ensuring smooth clinical waste collections by addressing service, data, and invoicing issues, resolving any issues that may arise between ICBs and their waste collection vendor.
Isabelle’s dedication to efficient problem-solving and process improvement continues to enhance operations at Anenta, ensuring the highest standards of service for her clients. Adopting a proactive approach and a commitment to helping teach others, Isabelle has made herself a valuable asset within the Anenta team.
Outside of work, Isabelle enjoys learning Spanish, cooking, reading, going to the gym, walking her dog, travelling, and learning about other cultures. She is also an active volunteer at a local food bank charity, reflecting her commitment to helping others and giving back to the community.